Privacy Policy

Last Updated: 18 August 2026

Yes Organik Singapore ('Yes Organik', 'we', 'us' or 'our') respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit or use our website, purchase our products, subscribe to our communications, contact us, or otherwise interact with us.

This Privacy Policy applies to our website at yesorganik.com and shop.yesorganik.com, as well as related services provided through our online store.

By using our website or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

Depending on how you interact with us, we may collect the following types of personal data:

Personal and contact information

  • Full name
  • Email address
  • Telephone or mobile number
  • Billing and shipping address
  • Delivery information

Account and transaction information

  • Account details and login information
  • Order history
  • Products purchased
  • Transaction and payment-related information
  • Returns, refunds and customer service records

We do not generally store complete payment card details. Payment information may be processed directly by our payment service providers and other third-party payment platforms.

Marketing and communication information

  • Email subscription status
  • Marketing preferences
  • Responses to marketing communications
  • Information provided through promotional campaigns, forms or pop-ups

Website and technical information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited
  • Website interactions
  • Referral information
  • Cookies and similar technologies
  • Analytics and advertising identifiers, where applicable

Customer-generated information

  • Product reviews
  • Feedback
  • Customer enquiries
  • Information submitted through forms, chat or other communication channels

2. How We Collect Personal Data

We may collect personal data when you:

  • Create or use an account;
  • Place an order or purchase products;
  • Subscribe to our email or marketing communications;
  • Submit a form or enquiry;
  • Contact our customer service team;
  • Submit a product review;
  • Participate in a promotion or campaign;
  • Browse or interact with our website;
  • Interact with our advertisements or social media channels; or
  • Otherwise provide information to us voluntarily.

We may also receive personal data from third-party platforms that support our business operations, such as payment providers, delivery providers, marketplaces, analytics platforms, advertising platforms and Shopify applications.

3. How We Use Your Personal Data

We may collect, use and disclose your personal data for purposes including:

  • Processing and fulfilling your orders;
  • Processing payments, refunds and returns;
  • Arranging delivery of purchased products;
  • Managing customer accounts;
  • Providing customer service and responding to enquiries;
  • Managing product reviews and feedback;
  • Improving our website, products and services;
  • Understanding customer behaviour and website usage;
  • Conducting analytics and measuring website performance;
  • Personalising website content, recommendations and offers;
  • Sending marketing communications where you have consented or where otherwise permitted by applicable law;
  • Managing promotions, campaigns and loyalty or affiliate activities;
  • Detecting and preventing fraud, abuse and security incidents;
  • Maintaining the security and functionality of our website;
  • Managing our business operations and technology systems;
  • Complying with applicable laws, regulations and legal obligations; and
  • Protecting our rights, property and interests.

We will only collect, use or disclose personal data for purposes that are reasonable and appropriate in the circumstances and in accordance with applicable data protection laws.

Under Singapore's Personal Data Protection Act 2012 ('PDPA'), organisations are generally required to notify individuals of the purposes for which personal data is collected, used or disclosed and to comply with applicable consent, purpose limitation and protection obligations.

4. Marketing Communications

If you subscribe to our marketing communications, we may use your email address and other relevant information to send you:

  • Product updates;
  • Promotions and special offers;
  • New product announcements;
  • News and other marketing content.

You may unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link contained in the relevant communication or by contacting us.

Withdrawing consent for marketing communications will not affect the lawfulness of processing carried out before your withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies to operate the website, remember your preferences, understand how visitors use our website and measure the effectiveness of marketing activities.

These technologies may be used for:

  • Essential website functionality;
  • Shopping cart and checkout functionality;
  • Website analytics;
  • Performance measurement;
  • Personalisation;
  • Advertising and remarketing.

We may use services such as Google Analytics, Google advertising services and Meta technologies for analytics and advertising purposes, subject to the configuration of those services on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Third-Party Service Providers

We work with third-party service providers that may process personal data on our behalf or as part of providing their services.

Depending on the services used by the website, these may include:

  • Shopify and Shopify-related services;
  • Payment service providers;
  • Shipping and delivery providers;
  • Email marketing and messaging platforms;
  • Analytics providers, including Google Analytics;
  • Advertising platforms, including Google and Meta;
  • Product review platforms, including Judge.me and other review services;
  • Marketplace and inventory synchronisation platforms;
  • Affiliate marketing platforms;
  • Customer service or helpdesk providers;
  • Website applications and other technology providers.

Our current website requirements identify services and applications including Google Analytics, Google Ads, Meta Pixel, Messaging, SendWill, Bixgrow Affiliate, Judge.me, Shopee Reviews, Easy Shopee/TikTok/Lazada and WS Order-Fulfilment. Some services may be replaced or changed as the website evolves.

These third parties may process personal data according to their own privacy policies and contractual obligations with us.

7. Payments

Payments made through our website may be processed using payment services supported by Shopify and other payment providers.

Depending on the payment method available at checkout, payment may be made using credit or debit cards, digital wallets, bank-related payment methods or other supported payment options.

We do not generally have access to or retain complete payment card information. Payment providers process payment information in accordance with their own privacy and security practices.

8. Shipping and Order Fulfilment

To fulfil your order, we may disclose information such as your name, telephone number, shipping address, order details and other information necessary for delivery to our shipping, fulfilment and logistics partners.

The information provided will be limited to what is reasonably necessary to fulfil and manage your order.

9. Reviews and User-Submitted Content

If you submit a product review, testimonial, feedback or other content to us, information associated with that submission may be displayed publicly where the relevant service allows it.

You should avoid submitting sensitive personal information or information that you do not want to be made publicly available.

Where reviews are provided through third-party platforms, those platforms may process your information according to their own privacy policies.

10. Disclosure of Personal Data

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

  • Shopify and technology providers;
  • Payment processors;
  • Shipping and logistics providers;
  • Marketing and communications providers;
  • Analytics and advertising providers;
  • Review and customer feedback platforms;
  • Marketplace and inventory platforms;
  • IT, hosting and security providers;
  • Professional advisers and service providers;
  • Government authorities, regulators or law enforcement agencies where required or permitted by law.

We do not sell your personal data to third parties for their independent commercial use.

11. Overseas Transfer of Personal Data

Some of our service providers and technology platforms may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection for the personal data comparable to the protection required under applicable Singapore data protection law.

The Singapore PDPA includes requirements governing transfers of personal data outside Singapore.

12. Protection of Personal Data

We take reasonable security measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

These measures may include access controls, authentication procedures, secure technology infrastructure and appropriate administrative and technical safeguards.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal data transmitted over the internet.

13. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including fulfilling contractual, business, accounting, tax, legal and regulatory requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it appropriately.

14. Access and Correction

You may request access to personal data that we hold about you and information about how your personal data has been used or disclosed, subject to applicable legal requirements and exceptions.

You may also request correction of inaccurate or incomplete personal data.

Requests may be submitted using the contact details provided in Section 18 of this Privacy Policy.

Singapore's PDPA provides individuals with rights relating to access to personal data and correction of errors or omissions, subject to applicable exceptions.

15. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose your personal data, you may withdraw your consent by contacting us.

We will explain the likely consequences of withdrawing consent before processing your request where appropriate. Withdrawal of consent may affect our ability to provide certain products, services or features.

We will continue to process personal data where permitted or required by applicable law, including where processing is necessary to fulfil legal or contractual obligations.

The PDPA requires organisations to allow individuals to withdraw consent with reasonable notice, subject to applicable conditions and exceptions.

16. Third-Party Websites

Our website may contain links to third-party websites, marketplaces, social media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or data processing practices.

Any updated version will be published on this page with the revised 'Last Updated' date.

18. Contact Us

If you have questions about this Privacy Policy, wish to request access or correction of your personal data, or wish to withdraw consent, please contact us:

Yes Organik Singapore
Email: admin@yesorganik.com
Website: yesorganik.com

For privacy and personal data protection enquiries, please include sufficient information for us to identify your request and respond appropriately.

19. Applicable Law

This Privacy Policy is governed by the laws of Singapore.