Return & Refund Policy

Last Updated: 18 August 2026

At Yes Organik Singapore, we want you to receive your order in good condition and as described on our website. If you receive a damaged, defective, incorrect or incomplete order, please contact us so we can assist you.

This Return & Refund Policy applies to purchases made through our online store at yesorganik.com and shop.yesorganik.com.

1. Eligible Returns

You may request a return or refund if:

  • You received the wrong product;

  • The product arrived damaged;

  • The product is defective;

  • The product is materially different from the product described on our website; or

  • There is another issue that gives you a right to a remedy under applicable law.

Eligibility will be assessed based on the circumstances of the order and the condition of the product.

2. Change-of-Mind Returns

We do not generally accept returns or provide refunds solely because you have changed your mind after purchasing a product.

If we offer a change-of-mind return for a particular product, promotion or campaign, the applicable conditions will be stated separately.

This policy does not affect any statutory rights or remedies available to you under applicable Singapore law.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as reasonably possible after receiving your order.

Please provide:

  • Your order number;

  • The name of the affected product;

  • A description of the issue; and

  • Clear photographs or videos showing the product and packaging, where applicable.

We may request additional information if necessary to assess the issue.

Depending on the circumstances, we may provide a replacement, refund, price reduction or another appropriate remedy.

4. Incorrect Products

If you receive a product that is different from what you ordered, please contact us before using or disposing of the product.

We may ask you to provide photographs of:

  • The product received;

  • The product packaging;

  • The shipping label; and

  • Your order confirmation.

If the incorrect product was sent by us, we will work with you to arrange an appropriate solution.

5. Return Conditions

Where a return is approved, we will provide instructions on how and where to return the product.

Unless otherwise agreed, returned products should:

  • Be in their original condition;

  • Include the original packaging where reasonably possible;

  • Include all relevant accessories or accompanying items; and

  • Be returned in accordance with the instructions provided by our customer service team.

For hygiene and product safety reasons, certain personal care or opened products may not be eligible for return unless they are defective, damaged or otherwise subject to a statutory remedy.

6. Return Shipping

If the return is required because we sent an incorrect product or the product arrived damaged or defective, we will determine the appropriate return shipping arrangement on a case-by-case basis.

For returns that are not caused by an error or defect on our part, any applicable return shipping costs may be the customer's responsibility.

We will provide the applicable return instructions before you send a product back.

7. Refunds

Once your return or refund request has been assessed and approved, we will arrange the applicable refund.

Refunds will generally be made using the original payment method used for the order, unless otherwise agreed or where the payment provider does not support this.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.

Shipping charges may be refundable where required by applicable law or where the issue resulted from an error on our part.

8. Partial Refunds and Price Adjustments

In certain circumstances, a full refund may not be necessary or appropriate.

Depending on the nature of the issue, we may offer a partial refund, price reduction, replacement or other appropriate remedy.

Any such remedy will be discussed with you before it is processed.

9. Products Purchased Through Other Platforms

This Return & Refund Policy applies to purchases made directly through our Yes Organik online store.

If you purchased a Yes Organik product through a third-party marketplace such as Shopee or Lazada, the return and refund process may be governed by that marketplace's own policies and procedures.

Please submit your request through the platform where the purchase was made where required.

10. Promotional and Discounted Products

Products purchased during a promotion or using a discount code remain subject to this Return & Refund Policy.

A promotional price does not remove any applicable statutory consumer rights.

Additional return or refund conditions may apply to specific promotions where these conditions are clearly stated at the time of purchase.

11. Gift Products

If you received a product as a gift and the product is damaged, defective or incorrect, please contact us with the relevant order information.

Refunds, where applicable, may generally be issued to the original purchaser or original payment method.

12. Refunds for Cancelled Orders

If an order is cancelled by us after payment has been successfully received, we will arrange an appropriate refund for the affected order.

If you wish to cancel an order before it has been fulfilled, please contact us as soon as possible.

We cannot guarantee that a cancellation request can be accepted once an order has entered the fulfilment or shipping process.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any consumer rights or remedies that cannot legally be excluded under applicable Singapore law.

Where a product does not conform to the applicable requirements, you may have statutory rights to a repair, replacement, price reduction, refund or other remedy, depending on the circumstances.

14. How to Contact Us

To request a return or refund, please contact:

Yes Organik Singapore
Email: admin@yesorganik.com
Website: yesorganik.com

Please include your order number and a clear description of the issue so that we can process your request efficiently.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices or applicable legal requirements.

The latest version will always be published on this page with the updated 'Last Updated' date.