Terms of Service

Last Updated: 18 August 2026

Welcome to Yes Organik Singapore.

These Terms of Service ('Terms') govern your access to and use of the Yes Organik website, including yesorganik.com and shop.yesorganik.com, and your purchase of products through our online store.

By accessing our website, placing an order or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

This website is operated by Yes Organik Singapore ('Yes Organik', 'we', 'us' or 'our').

Our website provides online retail services for personal care, home fragrance and related lifestyle products from brands represented or distributed through Yes Organik.

For questions about our products, orders or these Terms, please contact us:

Yes Organik Singapore
Email: admin@yesorganik.com
Website: yesorganik.com

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose;

  • Attempt to gain unauthorised access to the website or its systems;

  • Interfere with the security or operation of the website;

  • Introduce malicious software, code or other harmful material;

  • Copy, reproduce or exploit website content without permission;

  • Use automated systems to scrape or collect website content without our permission; or

  • Misuse our website, products, services or promotional offers.

We may restrict or suspend access to the website where reasonably necessary to protect our website, customers, business or other users.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes. Colours, packaging, labels and other visual details may vary slightly from the images displayed on your device.

Product information may change from time to time without prior notice.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you have placed an order, we may contact you to discuss an appropriate solution, including replacement, amendment or refund where applicable.

5. Prices

All prices displayed on our website are stated in Singapore Dollars (SGD) unless otherwise indicated.

We make reasonable efforts to ensure that prices displayed on the website are accurate. Prices, promotions and discounts may change from time to time.

The applicable product price is the price displayed at the time you place your order, subject to any obvious pricing error.

Where an obvious pricing or listing error occurs, we reserve the right to contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

6. Promotions and Discount Codes

Promotional offers, discount codes and special prices may be subject to additional terms.

Unless otherwise stated:

  • Promotional codes must be applied at checkout;

  • Promotional codes cannot be exchanged for cash;

  • Multiple promotional codes may not be combined;

  • Promotions may be limited to selected products or customers;

  • Promotions may have minimum purchase requirements or expiry dates; and

  • We may withdraw or modify a promotion where reasonably necessary.

Specific promotional terms displayed with an offer will apply in addition to these Terms.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation containing relevant order details.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted and is ready for fulfilment.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is an obvious pricing or product information error;

  • We reasonably suspect fraudulent or unauthorised activity;

  • Payment cannot be successfully processed;

  • We are unable to fulfil the order; or

  • There is another legitimate operational or legal reason.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the affected order.

8. Payment

We currently support payment methods made available through our Shopify checkout and payment providers.

Available payment methods may include Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay. Actual payment methods available at checkout may vary.

You agree to provide accurate payment and billing information.

Payment processing may be handled by third-party payment providers. We do not generally store complete payment card details.

An order will generally be processed after successful payment authorisation, subject to product availability and fulfilment requirements.

9. Shipping and Delivery

We use third-party shipping and last-mile delivery providers to fulfil orders.

Shipping charges and estimated delivery times will be displayed where applicable during the purchasing process.

Delivery estimates are provided as guidance and may be affected by:

  • Order volume;

  • Product availability;

  • Weather;

  • Public holidays;

  • Carrier delays;

  • Incorrect or incomplete delivery information; or

  • Events outside our reasonable control.

We are not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control, although we will make reasonable efforts to assist with delivery-related issues.

You are responsible for ensuring that the shipping information provided at checkout is accurate.

10. Failed or Incorrect Delivery

If an order cannot be delivered because the address provided was incorrect or incomplete, additional delivery charges may apply where the carrier charges us for re-delivery.

If a parcel is returned to us because it could not be delivered, please contact us to arrange the next steps.

Where the failure to deliver is caused by an issue on our side or by a product being unavailable, we will work with you to provide an appropriate remedy.

11. Returns, Refunds and Defective Products

We want customers to receive products that correspond with their order and are of acceptable quality.

If you receive a product that is damaged, defective, incorrect or does not correspond with your order, please contact us as soon as reasonably possible with your order number and relevant photographs or other supporting information.

Depending on the circumstances, we may offer:

  • Replacement of the product;

  • Repair, where applicable;

  • Refund;

  • Reduction in price; or

  • Another appropriate remedy.

Your statutory rights under applicable Singapore consumer protection laws are not excluded or limited by these Terms.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

12. Change-of-Mind Returns

Unless otherwise stated for a particular product or promotion, we do not guarantee returns or refunds solely because you have changed your mind.

This does not affect any statutory rights or remedies available to you under applicable law.

Where we voluntarily offer a change-of-mind return for a particular product or promotion, the applicable return conditions will be displayed with that offer.

13. Product Care and Safety

You are responsible for using our products in accordance with the instructions, warnings and intended use provided with the product.

Certain products, including candles, diffusers, soaps and body care products, may require specific handling and usage precautions.

Product-specific instructions and safety information provided on packaging should always be followed.

If you experience an unexpected reaction or other issue associated with a product, discontinue use where appropriate and contact us with details of the product and issue.

14. Accounts

Where account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to provide accurate and current information when creating or updating an account.

We may suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorised access or violation of these Terms.

15. Reviews and Customer Content

Where the website allows you to submit reviews, comments, photographs or other content, you are responsible for ensuring that your submission is accurate and lawful.

You must not submit content that:

  • Is fraudulent or misleading;

  • Is defamatory or unlawful;

  • Infringes another person's intellectual property rights;

  • Contains malicious code;

  • Contains inappropriate or offensive material; or

  • Contains personal information belonging to another person without permission.

By submitting content to us, you grant us a non-exclusive right to use, reproduce and display that content for purposes related to operating, promoting and improving our products and services, subject to applicable law.

We may remove content that violates these Terms or applicable law.

16. Intellectual Property

All content on our website, including text, photographs, graphics, logos, product imagery, designs, layouts, icons, videos and other materials, is owned by or licensed to Yes Organik or the relevant rights holder unless otherwise stated.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell or commercially exploit website content without our prior written permission.

The names, logos and trademarks of Yes Organik and third-party brands displayed on the website remain the property of their respective owners.

17. Third-Party Services and Links

Our website may contain links to third-party websites, marketplaces, payment services, social media platforms or other services.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of a third-party service may be subject to that provider's own terms and policies.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security reasons or other operational purposes.

19. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your statutory consumer rights.

Any limitation of liability will be interpreted subject to applicable Singapore law and consumer protection requirements.

20. Events Beyond Our Reasonable Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include natural disasters, severe weather, government actions, public health emergencies, industrial disputes, infrastructure failures, internet or telecommunications failures, major logistics disruptions, cyber incidents or other events that could not reasonably have been prevented or avoided.

Where such an event affects your order, we will make reasonable efforts to notify you and provide an appropriate solution.

21. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

By using our website, you acknowledge that personal data may be collected and processed as described in that Privacy Policy.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The latest version will be published on this page with the updated 'Last Updated' date.

The Terms applicable to an order are those in effect when the order is placed, unless a change is required by law or otherwise agreed with you.

23. Governing Law

These Terms are governed by the laws of Singapore.

Any dispute arising from these Terms or your purchase from our website will be subject to the applicable dispute resolution processes and the jurisdiction of the courts of Singapore, subject to any mandatory rights or remedies available to consumers under applicable law.

We will endeavour to resolve customer complaints directly before formal proceedings are initiated.

24. Contact Us

For questions about these Terms, orders, products, returns or other customer service matters, please contact:

Yes Organik Singapore
Email: admin@yesorganik.com
Website: yesorganik.com